Category: SMS Central

Give your customers access to product documentation through SMS Texting (no app or website needed)

Quick demo I did on our SMS Central product to allow your customers to download product documentation to their phone by just texting a picture of a barcode on the product.

Give your customer quick access to product, safety, and other documentation without an app or website.  Your customer can just text a picture of a product barcode from their phone (no app needed).  SMS Central will then text the document back to your customer’s phone based on that barcode.  You can store your documents in SharePoint, OneDrive, DropBox, a file server, a document imaging system (like Metafile or Papersave), or most any other location.  SMS Central will decode the barcode and retrieve the proper image and send to your customer or field personnel.

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Allow your customers to retrieve product documents by simply SMS texting a picture of a barcode from the product

Allow your customers to retrieve product documents by simply SMS texting a picture of a barcode from the product

Getting product documents to your customers and your field technicians is always difficult.  SMS Central makes it easier.  Your customer or field personnel only needs to take a picture of a barcode on the product and SMS text it through SMS Central, which will look up the proper document and text it back.  No app is needed, no website, no jotting down of serial numbers and then running to a computer to google.  Just simply text a picture and get the document.

You can link any type of barcode to a document.  Whether it is a manufacturer’s barcode or you have your own barcode standards.  We just link that barcode to a document and when a customer or field person texts a picture of a matching barcode or QR code, we lookup the appropriate document and send it back to them.

Documents can be stored in SharePoint, SQL Server, Azure Storage, Web, or we can store it for you in our cloud storage.

SMS and Barcodes make for quick and easy communication to your ERP, Helpdesk, Field Service, or other system

SMS and Barcodes make for quick and easy communication to your ERP, Helpdesk, Field Service, or other system

SMS Central provides you with a way for customers and employees to quickly communicate information stored on barcodes directly back to your back-office systems by doing nothing more than taking a picture of the barcode and texting it.  You don’t need any app installed on a phone other than SMS messaging.  Those barcodes can then be used to create sales orders, service calls, inventory changes, as well as countless other things that you can use when tagging an item with a bar or QR Code.

Barcode formats SMS Central can handle

UPC-A, UPC-E, EAN-8, EAN-13, Code 39, Code 93, Code 128, ITF, Codabar, MSI, RSS-14, QR Code, Data Matrix, Aztec, PDF-417 

For Customers

Wouldn’t it be great if you could communicate information with high accuracy between you and your customers?  What if your customer has a problem with one of your products and you are trying to determine exactly which one it is?

SMS Central allows you to give your customer a phone number to SMS text to and mail a QR or barcode directly to your system already decoded!

All a customer has to do is take a picture of the barcode on their product and SMS message it to you.  They don’t have to install any special app on their phone and it will work on any phone.  SMS Central will then automatically decode that barcode and can then save it directly into your ERP, helpdesk, field service, CRM, or any other system so that you can have that information at your fingertips. 

For Sales

If you have sales people out in the field needing to restock shelves, supply restaurants, or other situation where the sales rep can snap a picture of the barcode on a product, SMS text it to your order management system, and then get it ordered.  All without any app installed on their phone.

Just snap a picture of a barcode of a product and send it to your order management or other system!

There are countless ways that SMS Central could be configured to handle most any workflow or need.

For Field Service, Inventory, and Asset Management

Your people in the field can quickly snap shots of barcodes and QR codes at customer sites to track what equipment is on site, what hardware has problems, or take inventory of assets at a location by simply using any phone and taking a picture and texting it.

Getting information about an asset or tracking assets is as easy as taking a picture of a barcode and sending it to your back-office system.  SMS Central does the rest!

Communicate quicker and easier with your Customers using Catalina’s SMS Central

Communicate quicker and easier with your Customers using Catalina’s SMS Central

SMS Central is perfect for quick communication with your customers over SMS texts.  Unlike email, SMS messages have an extremely high open rate (usually greater than 99%) and 90% are read within 3 minutes of delivery.  This makes SMS ideal for delivering important information from business applications to your customers.  Your customers can also text information back which can then be recorded in your business systems.

SMS Central can send notifications to your customer

  • Notify customers of pending field service visit or changes in date/time
  • Notify customers of product shipment
  • Notify customers of tracking information or delivery
  • Schedule automatic follow up messages to customers after a service call or support incident is closed
  • Send images to field staff so they can see what the customer has reported needs work
  • Send images to customers showing damages found, repairs needed, proposed work site
  • Get customer approval on completed work displayed in images sent to their phones

Appointment Reminders and Confirmations

  • Send customers messages when a service call is scheduled
  • Send an automatic service call appointment reminders prior to scheduled visit
  • Have customers confirm they can be available for a service call (if required)
  • Have customers confirm site will be ready for the service call
  • Send customers notices when service calls need to be delayed or changed
  • Have customers confirm service call date/time changes

Photos

  • Get photos from customers of damages, repair sites, or other useful images
  • Get GPS coordinates of mobile images for proof of location, tracking movement
  • Get before/after service photos as proof of work
  • Read barcodes using only a mobile phone camera and record results in business application (GPS coordinates are also available on barcode images)
  • Send images to customers showing damages found, repairs needed, proposed work site
  • Get customer approval on completed work displayed in images sent to their phones

 

Read and Control IOT devices using SMS messaging

Over the weekend, I connected our home hydroponics system to Catalina Technologies SMS Central messaging system.  This system allows you to receive notifications from your sensors as well as even control devices just using SMS messaging.  No apps needed.  You can even control devices and get notifications from an old school flip phone.

Here is a video I took of doing simple control of lighting and hydroponics pumps just using SMS messaging.

SMS Central allows people in the field to send pictures and other attachments to Dynamics SL without any special app (Just SMS Messaging)

Catalina’s SMS Central allows you to easily dispatch your field techs, salespeople, and others straight from your Dynamics SL without any special mobile apps.  All using SMS messaging.  Nothing to deploy, works on any phone, and easy to maintain.

Your people in the field can send updates as replies that will get automatically updated in your back office.  They can even send pictures, GPS coordinates, and other attachments which will automatically be attached to the service call, quote, invoice, timecard, or any other screen in Dynamics SL.

1. Create a service call, quote, invoice, or any other type of record in Dynamics SL.  SMS Central will send an SMS message to the appropriate person in the field.

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2.  Your person in the field receives the message and can respond.  Those responses will automatically update Dynamics SL.Hand-Holding-Cell-Phone

 

3. The field person can also take pictures, GPS coordinates, or other mobile files and attach them to the service call, quote, invoice, or other screen in Dynamics SL using just an SMS message.

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4. That photo, or other attachment, automatically attaches to the appropriate record in Dynamics SL

DynamicsSL Attachments

 

5. All attachments and SMS communication are also stored in a web portal, allowing your field people to review history without needing any special app.  Any browser on any type of device will work!

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SMS Central for communication between Dynamics SL and your field service and sales

SMS Central-White Background-linkedIn

There are many times where someone out in the field doesn’t have access to a field service app.  Or doesn’t need one.  SMS is one of the easiest ways for relaying information.

Catalina Technology’s SMS Central now automates communication between systems like help desks, dispatch, CRM, service, and others by giving two-way communication between the technician or sales guy, in the field, and your back-office system.

This means that you can send dispatch SMS notifications and the person receiving those SMS messages can then respond to them by simply replying to the text message.  SMS Central will update the back-office system based on the mobile user’s SMS reply.  All without any special app.

1. Create a service call in your dispatch or other system

  • Create a service call, sales opportunity, customer service case, etc. in your back-office system system like you always do.
  • Assign it to one or more people.
  • SMS Central will automatically pick this up, from your system, and send as an SMS Text Message to the assigned people.
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2. SMS Central then automatically sends an SMS message, from your back-office system, to the assigned person

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  • Send to any phone with SMS (even including old flip phones).
  • Can be done hands free with Siri, Cortana, or Google Assistant to do voice response of texts!
  • Customize the messages that are sent out.
  • Your field personnel can actually respond to the SMS message with customizable acceptable responses like “Yes”, “No”, “In route”, “can’t make it”, or any other response you want.
  • If the person doesn’t respond to the message, SMS central has routing and escalation capability to send to others.
  • Responses can even include pictures, files, video, GPS coordinates, or other attachments.  SMS Central will save this for you.

3. SMS Replies are automatically routed back to your system!

  • Your system is automatically updated based on the response that was sent back.
  • Any additional replies to this SMS text thread will be logged as notes or history in your system.
  • Attachments such as pictures, files, video, voice, and GPS coordinates will be stored and tied to the service call.
smsHistory

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